Document Management Platform Administrator

Job description

We are looking for a Document Management Administrator to join our team and take ownership of the administration, configuration, development, and continuous improvement of our enterprise document management platform based on M-Files.

Since M-Files is a relatively niche technology in the local market, we are open to candidates with strong experience in related technologies and systems who are willing to develop deep expertise in M-Files.

The role combines system administration, business process automation, configuration, integrations, troubleshooting, and continuous improvement.

Job responsibilities

• Administer and maintain the M-Files platform and its related components.
• Configure vaults, metadata, workflows, permissions, document classes, views, and other M-Files objects.
• Manage users, groups, roles, access rights, and security policies.
• Analyze and troubleshoot system performance, availability, synchronization, and document indexing/search issues.
• Monitor system health and proactively identify potential technical problems.
• Configure and maintain integrations between M-Files and external systems.
• Work with APIs, web services, and other integration mechanisms when required.
• Support document lifecycle and business process automation within M-Files.
• Analyze business requirements and translate them into M-Files configurations and solutions.
• Collaborate with Business Analysts, Developers, Infrastructure, Information Security, and business stakeholders.
• Investigate incidents and provide root-cause analysis and sustainable solutions.
• Participate in system upgrades, migrations, performance optimization, and architectural improvements.
• Maintain technical documentation, configuration documentation, and operational procedures.
• Contribute to the evolution of the organization's enterprise document management strategy.
• Identify opportunities to improve document-related processes through automation and digitalization.

Required qualifications

• 2+ years of experience in system administration, application administration, enterprise software, DMS/ECM, or a similar technical role.
• Experience administering complex enterprise applications.
• Understanding of databases and SQL.
• Understanding of user access management, permissions, roles, and security.
• Experience troubleshooting enterprise applications and integrations.
• Basic understanding of APIs, REST/SOAP, or web services.
• Ability to analyze technical problems and identify root causes.
• Ability to work with business requirements and translate them into technical solutions.
• Strong analytical and problem-solving skills.
• Good communication and collaboration skills.
• Willingness and ability to learn a new enterprise technology deeply.

Experience with any of the following will be considered a strong advantage:

• M-Files
• Microsoft SharePoint
• IBM FileNet
• Microsoft 365 / SharePoint Online
• Enterprise Content Management (ECM) systems
• Business Process Management (BPM) platforms